AI Tool
Lyro AI Agent pricing, features, company info, and alternatives
A factual product page for Tidio's AI customer service agent.
Last updated April 2026 · Pricing and features verified against official documentation
Pricing
Current public pricing tiers on file for Lyro AI Agent, last verified Apr 25, 2026.
Free
$0
Every new Tidio project starts with a non-renewable 50-conversation Lyro quota.
Lyro AI Agent
$32.50 / month
Starts at 50 Lyro AI conversations and includes a 7-day free trial.
Plus
$749 / month
Includes custom billable conversations, OpenAPI, and custom Lyro quotas.
Premium
Contact sales
Custom limits and done-for-you automation.
What You Can Do With It
The main capabilities that shape how people use Lyro AI Agent today.
Learns from the content and guidance you provide, then answers customer questions in the Tidio widget.
Handles multiple questions in one customer conversation and supports human handoff when needed.
Can be purchased as a standalone AI agent or bundled with broader Tidio service plans.
Supports product recommendations through OpenAPI, including Shopify and WooCommerce sync paths.
Best For
Who Lyro AI Agent is most clearly built for.
Support teams that want to deflect repetitive questions from verified help content.
Ecommerce teams that want AI product recommendations plus human escalation.
Teams using Zendesk, Intercom, or Salesforce that want an AI support layer without migrating platforms.
Company
Leadership and company context for Tidio.
CEO
Tytus Golas
Founders
Tytus Golas
Integrations
Notable connected tools and ecosystem hooks for Lyro AI Agent.
Zendesk
Intercom
Salesforce
Shopify
WooCommerce
OpenAPI
Webhooks
Privacy Notes
Publicly stated data-handling notes that matter when evaluating Lyro AI Agent.
Tidio says it encrypts data in transit and at rest and uses hashed storage for passwords and credentials.
Tidio says personal data is handled under GDPR and CCPA rules.
Tidio says it will not review or share client data except to provide services or address technical problems at a client's request.
Compliance
Public compliance or enterprise-governance signals we found for Lyro AI Agent.
SOC 2
GDPR
CCPA
Access
How to integrate or build around Lyro AI Agent.
Public API
Yes
Docs
Available
Alternatives
Other tools worth considering alongside Lyro AI Agent.
Intercom's AI agent for customer service across chat, email, and phone.
AI service layer for customer support, copilots, and automated resolutions inside Zendesk.
AI agent builder for customer support, sales, and user engagement workflows.
AI agent platform for building, deploying, and monitoring business chat and workflow agents.
Product Snapshot
Lyro AI Agent is Tidio’s AI customer service agent for support automation. It answers questions from the content and guidance you provide, hands conversations to humans when needed, and supports product recommendations through Tidio’s OpenAPI layer.
What You Can Do With It
- Start with a one-time free Lyro conversation quota on a new Tidio project.
- Add a paid Lyro quota as a standalone product or alongside broader Tidio service plans.
- Connect Lyro to Tidio workflows plus systems such as Zendesk, Intercom, Salesforce, Shopify, and WooCommerce.
- Use guidance, data sources, and handoff settings to shape responses and escalation paths.
Why It Stands Out
It is tuned for customer support workflows rather than general chat, with grounded replies, handoff, and product recommendation features in the same setup.
Tradeoffs To Know
- The free quota is non-renewable.
- OpenAPI access and deeper automation features are plan-gated.
- Lyro sits inside a broader Tidio customer service suite, so buyers still need to account for the surrounding platform.
Sources
- tidio.com/pricing
- help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit
- tidio.com/about
- tidio.com/ai-agent
- help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent
- help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base
- help.tidio.com/hc/en-us/articles/20810956911004-Lyro-Guidance
- help.tidio.com/hc/en-us/articles/18847066558492-Product-Recommendations-via-OpenAPI
- help.tidio.com/hc/en-us/articles/11293965311900-Developer-resources-in-Tidio
- tidio.com/security
- tidio.com/privacy-policy
- help.tidio.com/hc/en-us/articles/5463064556828-How-are-security-matters-handled-at-Tidio
- help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance
- developers.tidio.com
- developers.tidio.com/docs
- help.tidio.com/hc/en-us/articles/9862368596892-Use-Webhooks-in-Tidio-with-OpenAPI